Tiledesk
The Tiledesk integration lets agents list and create live-chat requests, read and send messages, and update request status in your Tiledesk project.
Connect
Tiledesk needs three values:
| Field | Where to find it |
|---|---|
| Base URL | The API address of your Tiledesk server (Tiledesk cloud or your own self-hosted server) |
| Project ID | The ID of your Tiledesk project, from the project settings |
| JWT token | An API token for a Tiledesk user (agent or admin) in that project |
- In the VoisX console, open your project and go to Tools → Add tool → From template.
- Find Tiledesk and select it.
- Enter the base URL, project ID and token.
- Select the actions you want to enable and click Install integration.
Actions
| Action | What it does |
|---|---|
| List Requests | Lists conversations (requests) in the project |
| Create Request | Starts a new request |
| Send Message | Sends a message in a request |
| List Messages | Reads the messages in a request |
| Update Request Status | Changes a request's status, for example to closed |
Troubleshooting
401 Unauthorized
The token has expired or was revoked. Get a new token and reinstall the integration.
Requests from the wrong project
Check the project ID. Each Tiledesk project needs its own installation.
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